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"The hotel staff is highly unaccommodating and unfriendly. They lack basic common sense and logical reasoning. The customer experience as a result of hotel staffs in sensitivity is horrendous. If they continue in this fashion, I don’t see this hotel has a future in the next few years, we had a horrible, horrible check-in experienceand the hotel staff just lacks empathy and basic understanding of hotel management. "

"Exceptional customer service , they know that the customer is the most important and making the customer feel good they will get repeat business , definitely hooked now !"

"All was ok."

"Service, staff, food, cleanliness - exceptionally good"

"Excellent maintenance and service "

"Had a short stay in line and I choose Novotel as it was nearby to my meetings places"

"Good Location, Good food and good breakfast. Rooms are fine I won’t say great. May due property is old."

"Really nice place"

"Everything was 👍 good"