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Mercure Vientiane

4.5 star property
Luxury hotel with a fitness center and a sauna

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Vientiane

Outdoor pool
Front of property - evening/night
Outdoor pool
Lobby
Front of property - evening/night

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Breakfast available
  • Room service

Room options

About the neighborhood

Map
Unit 10 Samsenthai Road, Po Box 585, Vientiane, 0100

What's nearby

  • Chao Fa Ngum Statue - 2 min walk - 0.2 km
  • Ban Anou Night Market - 16 min walk - 1.4 km
  • Wat Si Saket - 2 min drive - 2.0 km
  • Patuxay - 3 min drive - 3.2 km
  • Pha That Luang - 5 min drive - 5.6 km

Getting around

  • Nong Khai Na Tha Station - 32 min drive
  • Wattay Intl. Airport (VTE) - 8 min drive

Restaurants

  • ‪Elephant Lounge - ‬3 min walk
  • ‪The Moon Restaurant - ‬5 min walk
  • ‪Roungnapha NaemNeuang - ‬10 min walk
  • ‪ຕຳມົ້ວ Tummour - ‬5 min walk
  • ‪Le Khem Khong - ‬6 min walk

About this property

Mercure Vientiane

Luxury hotel near Ban Anou Night Market
Located close to Chao Fa Ngum Statue and That Dam, Mercure Vientiane provides an airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna. Fitness classes are offered at the gym; the property also has shopping on site, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Buffet breakfast (surcharge), an outdoor tennis court, and self parking (surcharge)
  • Airport pick-up service (surcharge), express check-in, and free newspapers
  • A front-desk safe, a reception hall, and concierge services
Room features
All 172 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Lao, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: LAK 113470 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Babysitting services
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tennis lessons
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for LAK 324000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately LAK 113470 per person
  • Airport shuttle fee: LAK 64000 per person (one-way)
  • Rollaway bed fee: LAK 324000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Mercure Hotel Vientiane
Mercure Vientiane
Vientiane Mercure
Hotel Accor Vientiane
Mercure Vientiane Hotel Vientiane
Novotel Vientiane
Vientiane Novotel
Mercure Vientiane Hotel
Hotel Mercure Vientiane Vientiane
Vientiane Mercure Vientiane Hotel
Hotel Mercure Vientiane
Mercure Vientiane Vientiane
Mercure Hotel
Mercure
Vientiane Novotel
Novotel Vientiane
Hotel Accor Vientiane
Mercure Vientiane Hotel
Mercure Vientiane Vientiane
Mercure Vientiane Hotel Vientiane

Frequently asked questions

Does Mercure Vientiane have a pool?

Yes, this property has an outdoor pool.

Is Mercure Vientiane pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Vientiane?

Self parking is available for a fee.

What time is check-in at Mercure Vientiane?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Vientiane?

Check-out is at noon.

Does Mercure Vientiane provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of LAK 64000 per person applies.

Where is Mercure Vientiane located?

Located in the heart of Vientiane, this luxury hotel is within 1 mi (2 km) of Chao Fa Ngum Statue, Ban Anou Night Market, and Wat Si Saket. That Dam and Patuxay are also within 3 mi (5 km).

Mercure Vientiane Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 158 reviews" "
Rating 8 - Good. 53 out of 158 reviews" "
Rating 6 - Okay. 54 out of 158 reviews" "
Rating 4 - Poor. 21 out of 158 reviews" "
Rating 2 - Terrible. 9 out of 158 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Location was good
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Close to the airport
Lovely pool although no facilities around it such as towels or food/drink. Also an event was going on in a function room next to the pool which was very loud and involved lots of people walking near the pool some of whom were taking photos of hotel guests who were relaxing by the pool. Perhaps the hotel should think of a way of privatising the pool if they are going to hold functions for non-hotel guests. Otherwise, the room was basic but nice and the hotel is very close to the airport which makes it very convenient for early morning or late night flights.This means it is slightly further from the city centre but Vientiane is very small and so it is possible to walk into the centre in 10minutes.
Stayed 1 night in Dec 2018

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Bit of Luxury.
Very luxurious hotel. Great dining in and brilliant service. Lovely end to our holiday in Laos.
Stayed 1 night in Nov 2018

2/10 Terrible

Lee, Vientiane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was probably more disappointing than terrible, but the cumulative effect of everything pushed it into the terrible category. Firstly, the room smelled like urine and was very musty and stale. Secondly, the food was awful! My wife ordered Tom Yum soup with prawns, which immediately made her sick with explosive diarrhea. I had the Cheeseburger with French Fries -- the fries were excellent, actually. The burger seemed to be made with old, borderline bad meat; although I thought I would definitely get a case of diarrhea, I didn't, just a very slight stomach ache. Thirdly, the bed is as hard as rocks -- terrible, terrible bed. Fourthly, the staff at the front desk neglected to give us our 5:00 a.m. wake-up call, although we had set a backup alarm and we woke up with plenty of time. The hotel has definitely seen better days and is in need of refurbishment and updating. For the price, not worth it!
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and expensive for hotel no value for money
Hotel to old uncomfortable I would no stay again below Mercure standards
Stayed 1 night in Aug 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
The Hotel was wonderful. We came in late after a 22 hour flight and they took us to our room very quickly with no delay. The bed was comfortable, the air conditioning worked to perfection (key) and we slept wonderfully. The breakfast was very good and they took care of getting us back to the airport. We will definitely stay there again when we come to Ventiane.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

4/10 Poor

Rodolfo

Disliked: Property conditions & facilities, room comfort
Rundown - probably was a great place 30years ago.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to airport but needs refurbishment
Room was old and tired needing refurbishment. Bathroom was stained around bath and bed linen valance was stained.Furniture old and uncomfortable. Door and locks were not very strong and I wasn't convinced how secure it would be with a gentle push against the door. TV didn't work and it appeared not all electric sockets worked. Gym facility was old and agin needs refurbishment. Air conditioning in gym was not always working. Equipment (weights) old. Food and service of staff was good. Conference facility needed modernisation and air conditioning could not be adjusted. Nice to have cold air but not to the point of shivering. Lobby displays a 4 star sign but definitely not a 4 star hotel.
Stayed 4 nights in Dec 2017

8/10 Good

Eunhee

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
nope!
Not worth the price. This is a three start hotel but with five star price.
Stayed 3 nights in Nov 2017

4/10 Poor

Artit

Liked: Cleanliness, room comfort
It was my first time staying at Mercure Vientiane. I don't really mind that the hotel is a bit old as long as it is clean and has a good service. There were a few things that made me very unhappy about my experience at this hotel. First of all, my room's door was able to be pushed in though it was locked so they had to give me a new room. Secondly, A shower tap was broken in my new room. Lastly I had to ask for an iron three times before they brought one for me.
Stayed 2 nights in Jul 2017

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
In hotel
Found in hotel food to be very expensive although looked very good

6/10 Okay

Henri, Paris

Liked: Staff & service
Disliked: Property conditions & facilities
Getting very old...
Way below any Mercure I've stayed at; the hotel is really showing its age and is in need of a complete renovation. Rooms are clean and comfy though signs of age everywhere. There is a brand new crowne plaza being built behind and mercure needs to seriously up their game. Pool area looks nice though no one (including me) used it. Staff is nice. It just feels like management has given up on this hotel...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was clean and nice
The hotel was clean and nice. To me, I think it was the best one in Vietiane

4/10 Poor

Jackie, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not up to Accor's reputation

8/10 Good

AJ, Manila

Liked: Cleanliness, staff & service, room comfort
Not bad
Overall it's worth what I paid for, well except for the breakfast

6/10 Okay

Darren

Liked: Cleanliness, property conditions & facilities
Decent hotel but definitely overpriced,had problems with the shower and asked about getting it fixed on 2 occasions and nothing was done,tv was a little old too

4/10 Poor

Keith

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to the riverside
Someone open the door when we were sleep, lucky I clocked safety clocked and the explaination was the maid come to put the tea in the room, but infact I brang my own tea and coffee with me. So I never needed it

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Closed to Airport
What I saw in the pictures during online booking is totally different from actual.

8/10 Good

Verified traveler

Liked: Staff & service
Mattress was extremely hard and internet worked on / off

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Comfotable place to stay
Although a little well worn, the room was comfortable and clean, the shower and air conditioning worked well (considering that the daytime temperature outside was above 35deg C). Choices in the restaurant was limited but the food was reasonably priced and good. Location of hotel was a little far from town (difficult to walk especially in the heat) but can easily catch a cab (about 10,000kip per person) to drop off in town.

8/10 Good

Christopher, Eureka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying here...YAY Vientiane!
A wonderful hotel. Nice little walk into town. Nice quiet room. A/C worked great and the staff was super helpful and nice.