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Mercure Vientiane

4.5 star property
Luxury hotel with a fitness center and a sauna

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Photo gallery for Mercure Vientiane

Outdoor pool
Front of property - evening/night
Front of property - evening/night
Outdoor pool
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Free WiFi

Room options

About the neighborhood

Map
Unit 10 Samsenthai Road, Po Box 585, Vientiane, 0100

What's nearby

  • Ban Anou Night Market - 16 min walk - 1.4 km
  • Laos National Stadium - 18 min walk - 1.6 km
  • Wat Si Saket - 2 min drive - 2.0 km
  • Patuxay - 3 min drive - 3.2 km
  • Pha That Luang - 5 min drive - 5.6 km

Getting around

  • Nong Khai Na Tha Station - 32 min drive
  • Wattay Intl. Airport (VTE) - 8 min drive

Restaurants

  • ‪Elephant Lounge - ‬3 min walk
  • ‪The Moon Restaurant - ‬5 min walk
  • ‪Roungnapha NaemNeuang - ‬10 min walk
  • ‪ຕຳມົ້ວ Tummour - ‬5 min walk
  • ‪Le Khem Khong - ‬6 min walk

About this property

Mercure Vientiane

Luxury hotel near Ban Anou Night Market
Located close to Chao Fa Ngum Statue and That Dam, Mercure Vientiane provides an airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna. Fitness classes are offered at the gym; the property also has shopping on site, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Buffet breakfast (surcharge), an outdoor tennis court, and self parking (surcharge)
  • Airport pick-up service (surcharge), express check-in, and a reception hall
  • A front-desk safe, luggage storage, and meeting rooms
Room features
All 172 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Lao, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: LAK 113470 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Babysitting services
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tennis lessons
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for LAK 324000 per night
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately LAK 113470 per person
  • Airport shuttle fee: LAK 64000 per person (one-way)
  • Rollaway bed fee: LAK 324000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Mercure Hotel Vientiane
Mercure Vientiane
Vientiane Mercure
Hotel Accor Vientiane
Mercure Vientiane Hotel Vientiane
Novotel Vientiane
Vientiane Novotel
Mercure Vientiane Hotel
Hotel Mercure Vientiane Vientiane
Vientiane Mercure Vientiane Hotel
Hotel Mercure Vientiane
Mercure Vientiane Vientiane
Mercure Hotel
Mercure
Vientiane Novotel
Novotel Vientiane
Hotel Accor Vientiane
Mercure Vientiane Hotel
Mercure Vientiane Vientiane
Mercure Vientiane Hotel Vientiane

Frequently asked questions

Does Mercure Vientiane have a pool?

Yes, this property has an outdoor pool.

Is Mercure Vientiane pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Vientiane?

Self parking is available for a fee.

What time is check-in at Mercure Vientiane?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Vientiane?

Check-out is at noon.

Does Mercure Vientiane provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of LAK 64000 per person applies.

Where is Mercure Vientiane located?

Located in the heart of Vientiane, this luxury hotel is within 1 mi (2 km) of Chao Fa Ngum Statue, Ban Anou Night Market, and Wat Si Saket. That Dam and Patuxay are also within 3 mi (5 km).

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Mercure Vientiane Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 158 reviews
Rating 8 - Good. 53 out of 158 reviews
Rating 6 - Okay. 54 out of 158 reviews
Rating 4 - Poor. 21 out of 158 reviews
Rating 2 - Terrible. 9 out of 158 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Location was good
Stayed 3 nights in Nov 2018

8/10 Good

seok he

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Close to the airport
Lovely pool although no facilities around it such as towels or food/drink. Also an event was going on in a function room next to the pool which was very loud and involved lots of people walking near the pool some of whom were taking photos of hotel guests who were relaxing by the pool. Perhaps the hotel should think of a way of privatising the pool if they are going to hold functions for non-hotel guests. Otherwise, the room was basic but nice and the hotel is very close to the airport which makes it very convenient for early morning or late night flights.This means it is slightly further from the city centre but Vientiane is very small and so it is possible to walk into the centre in 10minutes.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2018

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Bit of Luxury.
Very luxurious hotel. Great dining in and brilliant service. Lovely end to our holiday in Laos.
Stayed 1 night in Nov 2018

2/10 Terrible

Lee, Vientiane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was probably more disappointing than terrible, but the cumulative effect of everything pushed it into the terrible category. Firstly, the room smelled like urine and was very musty and stale. Secondly, the food was awful! My wife ordered Tom Yum soup with prawns, which immediately made her sick with explosive diarrhea. I had the Cheeseburger with French Fries -- the fries were excellent, actually. The burger seemed to be made with old, borderline bad meat; although I thought I would definitely get a case of diarrhea, I didn't, just a very slight stomach ache. Thirdly, the bed is as hard as rocks -- terrible, terrible bed. Fourthly, the staff at the front desk neglected to give us our 5:00 a.m. wake-up call, although we had set a backup alarm and we woke up with plenty of time. The hotel has definitely seen better days and is in need of refurbishment and updating. For the price, not worth it!
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and expensive for hotel no value for money
Hotel to old uncomfortable I would no stay again below Mercure standards
Stayed 1 night in Aug 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
The Hotel was wonderful. We came in late after a 22 hour flight and they took us to our room very quickly with no delay. The bed was comfortable, the air conditioning worked to perfection (key) and we slept wonderfully. The breakfast was very good and they took care of getting us back to the airport. We will definitely stay there again when we come to Ventiane.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2018

6/10 Okay

TATSUZO

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2018

6/10 Okay

EIJI

Liked: Cleanliness, staff & service
ビエンチャンゴルフツアーに行ってきました。
空港から非常に近く、場所やホテル感は良いのですが、部屋をアップグレードしてくれましたが、部屋の雰囲気は今一つという感じ、このホテルの★ではやむをえないか。 メコン川沿いにも近いので、川沿いのオープンな食事や飲むところが近くて良かった。 ホテルに空港からの送迎含め滞在中の車をチャーターしたが、対応も良く安くて大変助かりました。
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

4/10 Poor

alex, oud-zuilen

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Een verouderd, krakend business hotel.
Vergane glorie hotel. Bij het ophalen van het vliegveld (wat extra betaald moest worden) moest ik zelf op zoek naar de chauffeur. Zijn map met mijn naam erop had hij dichtgeslagen en stond metanderen te praten. Toen ik die dichte map zag naar hem toegegaan en toen zG ik mijn naam. Ook ander personeel lijkt slecht geschoold tezijn. Bij de receptie zou je Engels verwachten, wat bij verschillendeniethetgeval was. Grote kamer, schoon, maar harde geluiden van koelkast en leidingen (alsofer ‘s nachts iemand op dedeur aan het bonzen is.
Stayed 3 nights in Apr 2018

6/10 Okay

GO

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โดยรวมโอเค ไกลจากตลาดกลางคืนนิดหน่อยแต่เดินเล่นเรื่อยๆเพลินๆได้
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
このホテル好きの紹介で何度も宿泊する。
市内移動には便利な立地条件であり、毎回利用するが、サービスの向上は望めない。メイン道路側の部屋に当たると３時頃まで自動車騒音が気になる。歴史もあるホテルで地元民との待ち合わせには便利である。
Stayed 1 night in Mar 2018

4/10 Poor

Rodolfo

Disliked: Property conditions & facilities, room comfort
Rundown - probably was a great place 30years ago.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
조식 식당의 메뉴와 분위기가 가격에비해 옆에 위치한 크라운플라자 조식과는 많은비교가된다
느낀점은 메일로 별도로 이미 익스피디아로 보냈고 6박을 선결재하고 4박만하고 다른곳으로이동했음.
Stayed 6 nights in Feb 2018

6/10 Okay

Anna, Jomtien

Disliked: Cleanliness, property conditions & facilities, room comfort
si vous voulez un hôtel pour vous reposer, passez votre chemin car entre la literie défectueuse ( un ressort qui fait une bosse dans le matelas, archi dur en plus, rendant le sommeil impossible) et la grande avenue qui passe devant et est passante nuit et jour, sans double vitrage donc un bruit continuel de voitures et motos, des moustiques en quantité énorme, pas de moustiquaire, et une moquette très allergène (ils n'aspirent jamais les chambres, fuyez si vous êtes asthmatique et allergique à la poussière) une clim très bruyante... bref, un cauchemar malgré un bel hôtel dans l'ensemble et un petit déjeuner très convenable.
Stayed 3 nights in Feb 2018
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to airport but needs refurbishment
Room was old and tired needing refurbishment. Bathroom was stained around bath and bed linen valance was stained.Furniture old and uncomfortable. Door and locks were not very strong and I wasn't convinced how secure it would be with a gentle push against the door. TV didn't work and it appeared not all electric sockets worked. Gym facility was old and agin needs refurbishment. Air conditioning in gym was not always working. Equipment (weights) old. Food and service of staff was good. Conference facility needed modernisation and air conditioning could not be adjusted. Nice to have cold air but not to the point of shivering. Lobby displays a 4 star sign but definitely not a 4 star hotel.
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Situé à proximité du Mékong et du centre-ville, le Mercure Vientiane permet d'accéder facilement aux sites d'intérêt touristique et aux marchés nocturnes des environs. En outre, de nombreux restaurants, cafés et bars vous attendent à quelques minutes de marche de l'établissement.
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Hotel viejo, cerca de una avenida y muy ruidoso
The hotel is too noisy and the personnel has a lack of respect to the passangers. At 4 am the start passing the vacuum cleaner. Or people speaking too loud in the corridor. The breakfast was not included.
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Eunhee

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Le Mercure Vientiane bénéficie d'un emplacement privilégié au bord de la route Samsethai, à 3 minutes de route de l'aéroport international Wattaya. Cet établissement accueille les voyageurs d'affaires et de loisirs. Il propose des chambres spacieuses et modernes et possède une piscine extérieure, une salle de sport ainsi que des salles de réunion. Une connexion Wi-Fi est accessible gratuitement dans l'ensemble des locaux.
Stayed 3 nights in Nov 2017