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Hotel Playa Caracol

4.0 star property
Savor every moment of your tropical getaway with poolside relaxation and delicious regional cuisine.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, sun loungers
Staircase
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Outdoor pool, pool umbrellas, sun loungers
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Laundry
  • Air conditioning
  • Housekeeping
The price is SAR 257
SAR 304 total
includes taxes & fees
20 Jan - 21 Jan

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hilton Garden Inn Boca del Rio Veracruz

Pool
Kids pool
Parking included
Free WiFi
8.0 out of 10, Very Good, (1003)
The price is SAR 245
SAR 290 total
includes taxes & fees
20 Jan - 21 Jan
Hilton Garden Inn Boca del Rio Veracruz

About the neighborhood

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 9 min walk
  • Andamar Lifestyle Center - 13 min walk
  • Plaza Las Americas Shopping Mall - 14 min walk
  • World Trade Center Veracruz - 14 min walk
  • Veracruz Aquarium - 7 min drive

Getting around

  • Veracruz Central Station - 23 min drive
  • General Heriberto Jara Intl. Airport (VER) - 21 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

Upscale hotel near Veracruz Harbour
Take advantage of a terrace, a garden, and a playground at Hotel Playa Caracol. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Indulge in a body treatment, a massage, and a facial at the onsite spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Tour/ticket assistance, free newspapers, and a front-desk safe
  • A 24-hour front desk, meeting rooms, and luggage storage
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Hotel Playa Caracol offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Balconies, cribs/infant beds, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night
Cribs (infant beds) are available for MXN 350.00 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Playa Caracol pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Playa Caracol?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Playa Caracol?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Playa Caracol?

Check-out is at noon.

Where is Hotel Playa Caracol located?

Nestled on the beach, this Mocambo hotel is within a 15-minute walk of Plaza Vela and World Trade Center Veracruz. Mocambo Beach and Andamar Lifestyle Center are also within 15 minutes.

Hotel Playa Caracol Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 179 out of 423 reviews" "
Rating 8 - Good. 141 out of 423 reviews" "
Rating 6 - Okay. 61 out of 423 reviews" "
Rating 4 - Poor. 23 out of 423 reviews" "
Rating 2 - Terrible. 19 out of 423 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Patricia E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasexactly like the picture, very clean. The view to the beach was great.
Stayed 2 nights in Oct 2024

8/10 Good

Charlee, Wautoma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay.
Stayed 1 night in Sep 2024

4/10 Poor

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023

6/10 Okay

arturo

Traveled with group
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

6/10 Okay

Alonso

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

10/10 Excellent

Linz

Stayed 2 nights in May 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ralph

Stayed 2 nights in Apr 2023

2/10 Terrible

erik

Stayed 3 nights in Apr 2023

10/10 Excellent

scott

Stayed 1 night in Feb 2023

10/10 Excellent

Wendy I, Belvidere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bastante limpio, la comida excelente y los empleados muy amables.
Stayed 7 nights in Jan 2023

8/10 Good

jesus j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

10/10 Excellent

yexika

Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbigail

Stayed 1 night in Aug 2022

10/10 Excellent

Silverio

Stayed 2 nights in Jul 2022

6/10 Okay

Refugio Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location and the close to the beach
Stayed 2 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great views of the beach!
Stayed 1 night in Apr 2022