6/10 Okay
Janet
18 October 2018
Liked: Cleanliness, property conditions & facilities, room comfort
Venice is old but beautiful.
Venice is unlike any other city in the world. It was difficult for us to find Rialto House because their addresses are not helpful. We also had the wrong phone number, and because there is no front desk, we had a hard time contacting them to arrange for our arrival. Once we did, the young man who met us was very nice and allowed us to leave our luggage there early so we could participate in a tour before check in time. The room was fine and the bed was good. Almost all the buildings in Venice are old, so one can expect some problems with modern conveniences. The internet connection did not work. The hot water heater was not functioning, so we weren't able to take showers. I think they tried really hard to please us, but we Americans are so used to everything being so good that we are sometimes overly judgemental of places that don't live up to what we expect. Also, we were at the end of our vacation, so we were tired and not in the best of moods. Having to navigate in a country whose language we do not speak was challenging, to say the least.
Janet
Stayed 1 night in Oct 2018