4/10 Poor
Maria
Traveled with partner
6 December 2024
Disliked: Staff & service
Disappointed with this hotel. This is a mixed review. I was excited upon arrival because they checked us in earlier than check in time which is unusual given the location…As we entered the room the first thing I wanted to see was the scenery… here began my worry… they gave us a room with a view of the garbage storage area. I paid for a premium room… then when we turned on the water in the bathroom pure dirt and black water came out for about 10 minutes. When we went to the front desk the young lady advised us that the hotel was closed for three days because they fixed a major plumbing issue. We never received notification of this when we booked nor upon our arrival. She made it seem as if it was nothing and that it would clear up. No offer to change our room, then caught an attitude because I explained to her that I did not feel comfortable using the water. We used bottled water to brush our teeth.
Next morning we decide to go downstairs and enjoy breakfast before starting our day. We wear our nice pajamas that look more like loungers and the waitress gave us the dirtiest look, asked for our room number and didn’t offer us coffee nor water as she was doing with others. Felt very unwelcomed. Next day she was the same despite having full attire. I guess she didn’t think we belonged.
The hotel is kind of nice the bed is comfy but overall the service is not good and the fact that they didn’t care about the water issue was upsetting and concerning…
Maria
Stayed 2 nights in Dec 2024