6/10 Okay
Jody
Traveled with family and small children
2 February 2025
Liked: Cleanliness
If you are just using it as a base to sleep it's great but when you arrive ask for extra pillows as a single one is on your bed and they are flat.
The only thing that let it down for us was the customer service at this location.
We arrived and had to remind them on what we had booked.
We booked and pre paid for the shuttle and on the first day we was left stranded in Venice. When we finally spoke to the Receptionist at Hu they told us that a shuttle had been and we had missed it and would now need to get a bus. Even though we was waiting in the pickup spot 15 mins prior to the pick up time. Then the next day had an apology from a different person who actually checked and confirmed that a bus was not arranged.
The next morning we arrived for the shuttle to be told we could not get in it as it was over booked. After a few more words they arranged an extra and finally refunded us for the pr virus night shuttle but not the extra we had paid in bus fairs.
The Breakfast was ok. Not a huge selection about 10 items but does the job.
Jody
Stayed 3 nights in Jan 2025