2/10 Terrible
CRISTINA
Traveled with family
3 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The positives about this property were that its close to the airport.
The front desk staff was unprofessional and lie to us. At our arrival at 3pm we were told to put in our key in the room and the heater would turn 30 minutes later which it didn't happen until 5 pm. The room was freezing cold and humid. There was a small window to see outside but it was high to the ceiling that you can't even reach. No breakfast, WIFI only in your floor, very noisy. you could hear different conversations from the rooms next to us. The next day the hotel turns off the heater by 12 pm without a warning for us to plan our showers around that. We ask and they say they will turn it on at 5pm. My son goes and ask again at 5:45 and my son says he sees the desk guy input something in the computer and when he goes to the room the heater turns on. Mind you that the heater fan was making a very loud noise all night and day but seing the quality of the entire hotel and their lack for service to their customers it was no surprise. I went to ask for something and the desk guy semmed to be in a personal conversation so I had to wait until he finished so I could bring one of my concerns. Last, were the beds that you could feel the coils that reinforce the bed. It was the worse hotel in my entire life and would never recommend it even if they pay me to stay there. Im not sure if I can post the video of the loud heater but I will try.
CRISTINA
Stayed 2 nights in Dec 2024