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"Clean and friendly staff with great settings"

"The room was great, but overall very clean and very good hotel close to everything to do in Kutaisi. The breakfast was absolutely amazing. "

"Was very nice, a little bit noisy but everything else was fine!"

"Absolutely gorgeous room, hotel, restaurant, staff. Room with bath is magical. Decor is enchanting—felt like I was in a beautiful movie! Huge & private. Loved it. Bath was AMAZING (so deep & wide!). Shower hot & huge (but needed shelf to put things). Strong, consistent WiFi. Very comfortable bed (but lower pillow options needed). Good climate control. Handy fridge, kettle, etc. Restaurant food was divine! Heaps of marked vegetarian & vegan options. But room service was unnecessarily complicated to arrange & repetitive breakfasts were very boring, as I was there for over a week. Great location: restaurants, cafes, major sites within easy walking distance. Staff incredibly welcoming & friendly, providing fantastic service. Gaga & Kristina were angels; I was sad to leave them! Only issue was 1 kitchen worker who literally screamed at the manager one time, slamming doors & hitting things. It was terrifying & she really needs to up her professionalism, as it's completely unacceptable anywhere, let alone an establishment of this quality. Cleanliness could be slightly improved: desk mat was dirty & inside of drawer near the fridge covered in stains. Room also smelt like moldy sewage (a city-wide issue) when I checked in, so water should be run from all taps before guests arrive. Pool pump noise outside window very annoying. Early check-in & (not secure) luggage storage available. In-room safe tiny & not secured to anything. But overall, fantastic & highly recommended."

"Very nice and cozy place "

"Very friendly staff, everyone is smiley to you and feels like you are most valuable for them. Great location to walk around. Also they organized day trip for me and it was perfect "

"Hotel Balcony is in nice hotel that is located in a really beautiful neighborhood, in the center of Kutaisi. It is near all the best attractions! The owner, Nona is very kind and accommodating! It is such a great value for the amazing stay you get! Free breakfast, great balcony views, comfortable beds, fancy building! Very happy overall and I have high standards!"

"very nice and helpful staff, convenient location, clean, tasty breakfast, good coffee"

"The property is well worth the price. It's a bit far from the center of the city, but the area is nice. The hosts are also nice and will provide any assistance they can."