2/10 Terrible
Arlene
Traveled with family
3 February 2025
Liked: Staff & service, amenities
Disliked: Cleanliness
The only issue I had at the hotel was the cleanliness of the room, the first night we checked in and we went under the cover it smelled like pee, we reported to the front desk, and they said they were going to service the room the next day we reported that the bed smells badly of urine, then the supervisor told me if my daughter pees on the bed, which it was 2 bed I slept on the bed with my daughter and the other bed was used for my mom, the bed that my mom slept on was the one smell like pee when I get back to the room on the last night, we had to wait for 2 in the lobby while they clean the room after 4 pm. I asked the supervisor why you told me that my daughter pees on the bed and he started telling me not to accuse him of that because he didn't say that and clearly, he told me that in front of other people that was witnessed, why would I lie about something that I pay for to be cleaned.
Arlene
Stayed 3 nights in Jan 2025