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"This hotel is in a good location, is clean and comfortable, and has a kind and helpful staff."

"Close to Matsue station and Shinji lake"

"Great place to stay in Matsue. Super close to the train station, an easy 15-20 min walk to the Castle District. Lots of good restaurants and konbini available nearby. Rooms are small but very comfortable. Hotel is very clean and well-run. A great place to stay."

"部屋もトイレも清潔で全体的に満足です。少しのアメニティも利用できます。朝ごはん美味しかったのでおすすめします。"

"I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind. "

"Great stay! Our room overlooked the bay/river/lake (don't quite know which one it was) on the 4th floor. We booked a Japanese style room, and slept on floor futons. It was surprisingly comfortable for us even though we are very tall and double the size of locals. Our kids were loud at times even though we tried to tame them as much as possible. The staff did not complain that they weren't quiet and compliant--which was a relief. The location was fantastic for walking to local places to eat. We wish that we had made reservations ahead of time at the Willows and had had the opportunity to speak with James a little longer than we did at check in. His restaurant in the hotel along with many restaurants in the area are fully booked on weekends with out reservations and closed on Sunday/Monday. Check and book in advance if you're interested in eating out. There is a FamilyMart and 7-11 within walking distance and a microwave in the lobby. Our room had a hot water heater and mini fridge. We did not eat the buffet breakfast therefor we cannot comment on it. The view from our room was beautiful day and night. We went to bird sanctuary, and national park which are within driving distance--both were great. On a previous visit I had taken a boat tour around the castle in fall which I loved. We love Matsue and will return again. Thank you for the lovely stay."

"Although it was a capsule hotel, it was very comfortable. If you are going to keep things in the fridge and it disappears, it’s most likely the staff is holding onto it if you are bringing luggage it’s a better hotel if you only have one piece of luggage. "

"Really nice room, friendly staff and a great included breakfast. Really enjoyed my stay. Highly recommended. "

"A wonderful onsen hotel in the heart of downtown Matsue. Rooms have comfortable western beds and traditionally appointed amenities. The traditional onsen baths are a perfect way to end a day of sightseeing in Matsue"