Find all hotels by Independent in Ứng Hòa Phủ from SAR 62

"Great"

"Great new hotel if you need to be staying in the Thai Ha area of Hanoi "

"It was our first time in Hanoi. The area were D’capitale is, appeared to be an upscale area.we felt safe walking even at night. The host was receptive and easily accessible by what’s up app. Even though Viator trips ,we booked, didn’t pick up at this area, we spent an average of $ 4-6 getting to and from the meeting place by Grab taxi. "

"This hotel is worth 2.5 stars at most. Our generous evaluation is 4/10. 1- Reception desk did not have my reservation already paid with Hotels.com. They had to take picture (with their phone) of files in my phone. They had rooms available so they asked that I pay upfront. I insisted that they check with whomever responsible. A few hours later things were settled. 2- They did not know that my reservation was for 3 days so each day the room key was deactivated, I cannot get into my room and had to go back to reception desk to re-activate the key. 3- The main electric outlet was broken so TV, fridge, telephone cannot be used. 4- On the third day a cockroach was found in the bathroom (see pictures) I killed it and flushed down the toilet! 5- Included breakfast was only 1 of 5 choices of Vietnamese soup. You order the evening before and they go out to buy it and brought it back for you. Coffee must be paid aside. "

"Check-in is always easy and quick."

"The hotel is very clean, except the chambermaid doesn’t change the bedsheet on alternate days as per the hotel policy services to the customers."

"The staff in Front desk are friendly and provide good help whenever you need."

"Good"

"A serious problem was when we arrived at the reception, there was no one there and it was the night guard and a resident who helped us, but we lost 3 hours until they located my reservation. I arrived at 11:30 pm and only managed to get in at 3:30 am."