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Hotel El Capitan Tulum

3.0 star property
Hotel with free breakfast, near Tulum National Park

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Photo gallery for Hotel El Capitan Tulum

Exterior
Standard Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished
Exterior
Reception
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is SAR 265
SAR 330 total
includes taxes & fees
19 Mar - 20 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Minibar
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Quadruple Room

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished

Traditional Room, 1 King Bed

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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9.2 out of 10, Wonderful, (34)
The price is SAR 302
SAR 377 total
includes taxes & fees
14 Mar - 15 Mar
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About the neighborhood

Map
Avenida Coba x calle Asteroides, Lote 1 mza. 69, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 11 min walk - 0.9 km
  • Gran Cenote - 4 min drive - 4.3 km
  • Tulum Mayan Ruins - 5 min drive - 3.2 km
  • Tulum Beach - 12 min drive - 4.9 km
  • Playa Paraiso - 13 min drive - 5.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪La Coqueta - ‬7 min walk
  • ‪Boston’s Tulum - ‬2 min walk
  • ‪Azul Cafe - ‬3 min walk
  • ‪Escama - ‬3 min walk

About this property

Hotel El Capitan Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Hotel El Capitan Tulum provides free full breakfast and a garden. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • A water dispenser, smoke-free premises, and a 24-hour front desk
  • Outdoor furniture, local meal delivery service, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with rainfall showers and shampoo
  • Private yards, wardrobes/closets, and housekeeping

Languages

Dutch, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM–11:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Nature reserve
  • Outdoor furniture
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Local meal delivery service
  • Minibar

Outdoor space

  • Yard

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel El Capitan Tulum Hotel
Hotel El Capitan Tulum TULUM
Hotel El Capitan Tulum Hotel TULUM

Frequently asked questions

Does Hotel El Capitan Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:30 AM–10:00 PM.

Is Hotel El Capitan Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Capitan Tulum?

Self parking is free at this property.

What time is check-in at Hotel El Capitan Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel El Capitan Tulum?

Check-out is at noon.

Where is Hotel El Capitan Tulum located?

Located in Tulum City Center, this hotel is 0.5 mi (0.9 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

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Hotel El Capitan Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 11 out of 23 reviews
Rating 8 - Good. 8 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities
We stayed here a number of years ago and enjoyed it. Since we were familiar with the location , we booked it again. The hotel could use some upgrades now, but was still a good place to stay.
Stayed 1 night in Jan 2025

8/10 Good

Aviad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price,basic and a little outdated but staff was extremely nice and accommodating. About 20 min walk from main bus station ,10 min bike ride to the ruins and 15 min bike ride to the beach. The free breakfast was great,large portions and delicous. The area around the hotel is safe and clean. Close to the center but quiet.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.
Stayed 1 night in Sep 2024

6/10 Okay

Marina

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Jasmine

Stayed 1 night in Jan 2025

8/10 Good

sandra

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Local para pernoitar
O hotel não tem recepção. O check-in é feito no restaurante do hotel que tem o mesmo nome do hotel. Lugar ok para pernoitar. Atendimento gentil e café da manhã excelente.
Stayed 1 night in Nov 2024

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el lugar calidad precio
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No es no.
Trato malo, alberca sucia, aire acondicionado funcionaba de a ratos, desayuno malo, la TV de cuarto sin operar.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Habitación limpia y excelente relación precio / calidad. El desayuno incluido es muy bueno. Olor a drenaje en el baño. La recepción no tenía personal, había que acceder por la oficinita del restaurante lo cual fue un poco raro
Stayed 1 night in Oct 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

8/10 Good

Jesus Omar

Liked: Cleanliness, property conditions & facilities
Recomiendo
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ania

Liked: Staff & service
Disliked: Cleanliness
Son muy serviciales
Stayed 2 nights in Sep 2024

10/10 Excellent

Jorge Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2024

10/10 Excellent

Nuria

Stayed 1 night in Jul 2024

10/10 Excellent

Yaqueline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy bien servido. Muy amables en el hotel. Cuarto bien equipado, excelente ubicación
Stayed 1 night in Jun 2024

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de recepción de día y restaurante, solo falta de capacitación al guardia de noche
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista que me ayudó con el Check in es encantadora.
Stayed 1 night in Jun 2024

10/10 Excellent

Mariana Dayanira

Liked: Cleanliness, staff & service, amenities
Excelente lugar lo único es que las habitaciones no cuentan con televisión de ahí en fuera todo excelente
Stayed 1 night in May 2024