2/10 Terrible
Leonardo, Porto
30 October 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burglars
Well, where to start?
I booked this hotel hoping for a place near the train station, like it is stated in this website. So, I started to look for the infamous number 14 in the street (which doesn't seem to exist). After walking around the entire block, I quit and just ask for a random person in the street. She told me there was a B&B in number 13. So I went to that door, but nothing indicated that there would be a B&B, not even a ringbell. I decided to enter the building and after going up 2 floors I found a door saying "B&B Guerrero". I entered and connected myself to the Wi-Fi. The owners don't have an email nor even an WhatsApp number, so I was obliged to spend a little fortune by calling them to their number, as there is no one waiting for you.
After explaining who I were and where I was, they came around and told me that that wasn't my B&B, and that I had to go to a different building of theirs. By this moment I was already upset, but the worst news were yet to come.
They told me my room was 21 minutes away by foot!! It is located in Largo Sidney Sonnino, 9! Outrageous. And when I asked for a room near the station, they said they were full, and that if I wanted, I could cancel the reservation but that I would lose the money nevertheless... This really ruined my trip and my plans. I would recommend not to book this B&B in any situation, as you could be paying for something that you didn't want. The water was freezing and the provided towels were ridiculously small.