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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Relax in an oasis amidst city excitement: enjoy an outdoor pool with sun loungers or unwind on your private balcony after exploring local museums.

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Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, sun loungers
Executive Kitchenette | Private kitchenette | Fridge, coffee/tea maker, electric kettle
Executive Apartment, 1 Queen Bed | Room amenity
Executive Kitchenette | In-room safe, desk, laptop workspace, blackout drapes
Executive Kitchenette | Private kitchen | Fridge, coffee/tea maker, electric kettle

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Hot Tub
  • Parking available
  • Breakfast available
The current price is SAR 314
SAR 346 total
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Room

Family Room | In-room safe, desk, laptop workspace, blackout drapes

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Apartment, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

Executive Kitchenette | In-room safe, desk, laptop workspace, blackout drapes

Executive Kitchenette

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
Hair dryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout drapes

Family Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout drapes

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Apartment

In-room safe, desk, laptop workspace, blackout drapes

Standard Apartment

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
3 bedrooms
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Traditional Cottage

Traditional Cottage | In-room safe, desk, laptop workspace, blackout drapes

Traditional Cottage

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (Pet Friendly)

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Madison Plaza Townsville

  • Free WiFi
  • Air conditioning
  • Laundry
  • Extra beds/cribs
7.2 out of 10, Good, 999 reviews
The price is SAR 244
SAR 269 total
includes taxes & fees
2 Mar - 3 Mar
Madison Plaza Townsville

About the neighborhood

Map
143 Wills Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 8 min walk
  • Strand Park - 20 min walk
  • Magnetic Island Ferry Terminal - 2 min drive
  • Townsville 400 Racetrack Start / Finish line - 2 min drive
  • Queensland Country Bank Stadium - 3 min drive

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Victoria Bridge - ‬6 min walk
  • ‪City Lane & City Arcade - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Upscale hotel near Castle Hill
Located close to Queens Gardens and Museum of Tropical Queensland, City Oasis Inn Townsville, SureStay Collection by BW provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the hot tub. The on-site restaurant, Sidewalk Cafe & Bar, offers breakfast, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking, plus extended parking (surcharge)
  • Cooked-to-order breakfast (surcharge), barbecue grills, and tour/ticket assistance
  • Concierge services, a computer station, and luggage storage
Room features
All guestrooms at City Oasis Inn Townsville, SureStay Collection by BW offer thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Refrigerators, electric kettles, and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.5 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 7:00 AM–9:30 AM: AUD 8-25 for adults and AUD 5-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Fitness center
  • Outdoor pool
  • Playground
  • Hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 33 per night
Cribs (infant beds) are available for AUD 25 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

Is City Oasis Inn Townsville, SureStay Collection by BW pet-friendly?

Yes, City Oasis Inn Townsville, SureStay Collection by BW allows dogs (limit 2 total).

How much is parking at City Oasis Inn Townsville, SureStay Collection by BW?

Self parking is free at this property.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is City Oasis Inn Townsville, SureStay Collection by BW located?

Located in the heart of Townsville, this hotel is within 1 mi (2 km) of Castle Hill, Maritime Museum of Townsville, and Museum of Tropical Queensland. Queens Gardens and Strand Park are also within 1 mi (2 km). Townsville Station is 21 minutes by foot.

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City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 497 reviews
Rating 8 - Good. 217 out of 497 reviews
Rating 6 - Okay. 39 out of 497 reviews
Rating 4 - Poor. 16 out of 497 reviews
Rating 2 - Terrible. 5 out of 497 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Great pool, my Son and I loved it.
Stayed 2 nights in Nov 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was a lot smaller than I thought it would be with very few amenities (no toaster, cutlery etc). However, I loved the pool and the spa, and the staff were friendly and approachable.
Stayed 6 nights in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was good…just what I was after
Stayed 3 nights in Aug 2024

2/10 Terrible

Ian

Very small and very noisy
Stayed 1 night in Nov 2024

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Nice clean quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our vacation. Close to the Townsville CBD and walkable to many places we were attracted to when planning our stay.
Stayed 7 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay so we booked in for an extra night
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely & very accommodating. Thoroughly enjoyed our stay & would stay again
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stop here for the night. Nice rooms, staff and service.
Stayed 1 night in May 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very nice!
Stayed 4 nights in Jan 2023

10/10 Excellent

Catherina

Liked: Cleanliness, staff & service, property conditions & facilities
Saving grace.
The room was quite cramps, mostly due to the fact that there was a small double bed and one single bed, if 3 people were staying there I can’t imagine how crampt it would be, the bathroom was laid out well, shower heat was difficult to control, the pool area was nice and the laundry area was great. Saving grace: the staff were really nice.
Stayed 2 nights in Oct 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
location was unique, at our age stairs were a problem - we enjoyed our stay.
Stayed 7 nights in Jul 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night with our little dog but the unit was clean and airy. There were lawn areas which were private where we could play ball with the dog. Management and staff were very helpful. We will stay there again.....
Stayed 1 night in Jun 2024

10/10 Excellent

Sueellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Beautiful and clean
Stayed 1 night in Jun 2022

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service
Arrived earlier than expected. Room was ready and staff couldn't have been more helpful. Facilities are a bit dated but the location is conveniently located to the stadium.
Stayed 1 night in Jul 2024