6/10 Okay
Peter
Traveled with family and small children
20 August 2024
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is wonderful and is great value for money. We have stayed here twice this year, 8 nights in May and 15 nights in August. On both occasions we could not fault the property for the 5 of us.
The gardens are beautifully landscaped and it is a very safe and secure complex within minutes of the beach and local supermarket. All of this gets 5 stars for value for money, cleanliness and safety.
Our one complaint was that the seasonal pool was not open in May and then when we came to use it in August, it was so dirty that you could need see one foot ahead/deep. The staff said they had an issue with managing chlorine. There was a thick white substance like a type of mould. We did report it to the Ona Group complaints but got no response.
As a pool owner, I know what is safe/clean and unfortunately this was not. This is the only complaint but we found other local pools and paid a daily rate to use them instead. It would have got 5 stars if it were not for the seriously unclean pool.
Peter
Stayed 15 nights in Aug 2024