After reading previous bad reviews about this host, we tried to cancel a month before our trip, but Vrbo and the host wouldn't allow us to cancel. She said the problems were fixed. She also contacted me that week, assuring me of the property.
She met us at the property and said that our apartment was already occupied (by 15 people) but she had apartments we could use until the next day when they would leave. We had wanted the one bigger place for all of us, not separate rooms, so we said "no". We also didn't trust that we would be able to move the next day, because she had given us many false assurances before.
We called Vrbo and they didn't help us. After a long time, she finally canceled and refunded our money. We were happy she refunded us, but it should have been done weeks before when we requested. We had to stand on the street and look for new accomodations that night! Of course, we had to pay much more for our stay in Tokyo.
I was not happy with Vrbo's support service and would not recommend this host!