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"Overall the staff at the hotel were very friendly except when we went to the Japanese restaurant to see if there is a table for lunch, we were turn down with a very rude attitude. Also the bed is a bit old, you could felt the spring in the mattress."

"good location and nice hotel. "

"Hotel is located near the bus stop which makes it easy to catch the bus from Shin-Fuji station if you arrive by Shinkansen. View of Mount Fuji from the hotel room was amazing! Very glad I picked the room with the Mount Fuji view. Staff were very friendly. There is a strict 3pm check in however you can leave your luggage if you arrive early. You just take off your shoes when entering past the lobby up to your room. You must give you shoe locker and room keycard at front desk whenever you leave the hotel. This is a good system to make sure you don’t lose your room keys when traveling outside. Free breakfast was included and it is common Japanese style breakfast buffet. Coin Laundry is great as there is also a dryer. "

"Free alcohol and certain food added. Lots of nice features."

"Amazing "

"The hotel is close to train station. Very convenient. Breakfast was very good. Rooms are sufficient. Staff was very helpful as we checked in. They provided luggage storage for the day as we were out sightseeing."

"Large and clean rooms. Beautiful indoor heated pool overlooking the ocean. Stayed with a group of 12 separated in two rooms and we all slept comfortably (3 adults and 3 kids per room). Would love to book this hotel again! "

"Nice hotel and the views are good as it’s on a mountain "

"It’s a lovely hotel on a beautiful beach. The breakfast buffet is very delicious and the ocean view from the onsen was magnificent. The staff is incredibly friendly."