Find all hotels by Best Western in Thornton Heath

"The hotel staff who we came into contact with were exceptionally helpful, friendly and humorous. In particular, the member of staff on reception and the restaurant waiter should be mentioned for their excellent customer service."

"Everything was good except for the heater in the room which was not working and was not fixed even after multiple request at the reception."

"very helpful,friendly staff. We were given an upgrade -rooms were lovely ,cery comfortable bed,good shower "

"The room was a very small single with bathroom en suite. It was in a clean condition with Wifi, tea/coffee, hairdryer and safe were provided as well as a range of bathroom items. The bed was comfortable yet small. As regards value for money in that location close to Victoria Station, I had no complaints. Staff were helpful and a pretty basic breakfast was available for a modest price. I had difficulty operating the heating/AC system with both a wall AC unit and radiator with separate controls,...

"Great"

"Wonderful location, right on the high street and close to two tube stations. The people who work here are lovely, so helpful and friendly."

"Bed was large and comfortable, room did not have AC and was very hot, managed to turn off radiator and open window so all good. Bathroom needs updating, breakfast was good and fresh, well situated in the town centre with adequate parking."

"The only flaw we encountered is that the doors are not very noise aisolating, and you can hear all the noises coming from the corridors. Mostly it was annoying in the morning during the cleaning shift. "