I did not get any communication from the property until 50 minutes AFTER my scheduled check in. I called the property management number and got a message, I ran the Ring doorbell and then contacted Expedia, who escalated me me as a stranded traveler. I just drove 8 hours with my mother who just finished chemotherapy. We were tired and both on the verge of tears as we dealt with trying to get checked in for 50 minutes. I had 14 family members close behind me to check in as well. I got an email from the property management after 50 minutes with check in instructions ONLY. After I emailed them back with our ordeal, there response: "Apologies for the inconvenience, the automated messages should work, and for some reason I am still checking what happened to this." I replied I was not satisfied with this response and they said: "Apologies if this is not meeting your expectations, let me reach out to my team about this." No communication since then after 11 days. I have emailed them 2 more times. The property itself is good. Minor problems, no big deal. It was pretty clean, except one couch was COVERED in pet hair and they made no response to this complaint. We could not use the couch all weekend. Pros, towels, beds, iron and ironing board provided, accommodations are good. Need, slip resistant mat in showers, very slippery and dangerous with no handles. Need sponges for washing dishes. Only the trash bag in bathroom and kitchen was provided, no extras. Nothing special provided.