Service at reception was ridiculous, on arrival a man escorted me to the door to the other part of the building while I carried two bags and dragged two suitcases. He wasn't even sure which floor we were on. The room had no hospitality tray, two lights out of order, blood stain on the bedspread, bathroom is VERY tired, seperate toilet had no soap, electricity cupboard was open, cobwebs over the wardrobe, main light missing in the bathroom (found in a cupboard in the hall). I mentioned the tea & coffee tray to the receptionist in the morning she said that we should have had some so I also told her about the light bulbs, the bedspread and the cobwebs. We returned late in the day and none of the things I had requested had been done. The following morning I wrote the problems on a piece of paper and gave them to the same receptionist - that evening, nothing had been done. No explanations, no apologies, no assistance, and this is supposed to be 4 star. Considering this is supposed to be a business hotel you would expect some sort of service after 11pm but no, the bar is closed, room service closes when the restaurant closes, restaurant closes at 10.30 and there are no shopd within walking distance - some-one is missing a selling opportunity there! Unfrotuantely, I would only stay there again if I REALLY had to and considering my friend lives in the area that is some lost business. Shame, Zoetermmer is a great area.