2/10 Terrible
ZINA P.
12 November 2024
Disliked: Cleanliness
Refrigerator did not work the entire time at property, Horrible host!
Upon arrival on Friday at 2 the host, Ben, informed us that the Refrigerator inside the kitchen was not working at all. Ben informed us that he had a working one in the garage. Not ideal but for us but we were prepared to work it out. We called Ben Friday night at 8pm to inform him that the backup fridge was not getting cold. Ben became agitated and stated "if you don't like it just leave", well that was not an option for us we had guests arriving and had been planning this since June. Saturday comes and we communicate the same thing to him and he has his handyman bring a chest freezer. This freezer worked after about 8 hours it would keep the ice from melting. This did not solve not having a working fridge. We communicated with him again on Sunday morning and the handyman came buy and confirmed that we had a warm fridge. Then around noon the handyman brought a used fridge from "another property" and it was cold already because it had been plugged in. This fridge was cold and we helped the handyman unload it and plug it in. We loaded our food into the fridge and let it sit to get cold. It never got cold enough to be more than a storage cabinet for food that was not safe to eat. When we left Monday morning the second fridge was not cold and we threw all the food away. Ben is not a good host. We called VRBO and they are reviewing the situation for a potential refund. We left the property in better condition than we found it.
ZINA P.
Stayed 3 nights in Nov 2024