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"Minutes after checking in and putting our stuff down, a big rat was discovered under the bed. I opened the door and called a couple of housekeepers to sweep up rat droppings and locate to remove the big rat out of our room. After a few minutes, the rat came running out the room and the staff had a big laugh. We were too tired to ask for another room and none was offered anyway, so we stayed on the same one for the rest of our stay. The staff were amazing but the property was outdated and requires maintenance. Never again!"

"Perfect place to stay"

"Stay is OK, But Reminded Staff to be extra effirt to clean paddle of water that create algae on ground and I didn’t notice as I plan to go around our car ( in front of our Hotel) and I Fall Big time, thankfully I didn’t break my hip,nor arm nor HEAD on that split second fall. MY BACK is full of Algae. I made the staff about it, the one who clean the Swimming pool & front Desk Staff, who only said “I’m sorry” didn’t bother What I feel. "

"Traveled with seniors and this property was not “senior friendly”. Mold in rooms including bathroom which were in need of updates. Staff was trying to be helpful but they had limited resources. Disappointing especially since we expected a comparable decent experience as QM in Downtown Lucena."

"None "

"Staff are very accommodating "

"Room was very clean and the staff was amazing will be staying here again in the future!"

"Had an issue with the Vittoria room and they upgraded me to the Octavia room for free. Absolutely wonderful place and helpful staff!"

"Lovely place "