6/10 Okay
Laura
Traveled with group
6 December 2024
I booked for two double beds in the room and for the breakfast to be included and PREPAID for all of it before I ever started my travel. When I arrived, I had a king size bed that could not be split into two beds. I was also told that I had not booked for the breakfast meal. I showed them what my booking said on my reservation pages but they did not have a room with two doubles in it to switch us to. Then after we ate breakfast and checked out the next morning, I received an additional charge on my credit card for the breakfast. I was very angry but there wasn't much I could do about it since I didn't see the charge until after I got home from my trip
Laura
Stayed 1 night in Oct 2024