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"Great hotel for basic accommodations. It is a pedestrian only walking area so the taxis cannot get to the front entrance. But the tram is right there and the staff is great such as Theresa at Osten Bar and Faye at the front desk and Phil providing that extra excellent service. "

"Good hotel "

"The staff were so friendly and helpful - they made our 2 night stay the best! "

"Was apprehensive as we were moved to the sister hotel across the sqaure,only to find newly refurbished,came in on the Saturday night to find a complementary tray of cakes and fruit plus a free drink in the hotel bar for having to move hotel,which we most appreciated. "

"The hotel was closed and put into receivership on May 1, 2015 and we did not know. Expedia should have known they were going into receivership and closing. We had to scramble to find another hotel on a crowded " Bank Holiday" (three day) weekend. Had to spend double to get rooms. Shame on Expedia. You let us down. We are very unhappy with you. Scott Meyer"