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"My 2nd time staying here. the description of this hotel has the word "upscale". it is not upscale. The lady at the reception (with curly hair) is great, always with a smile and friendly. Breakfast was the same food both times i stayed here. the fried rice was very delicious but the others were just average. the rooms are very old fashioned and dated. broken tiles, stains, toilet not thoroughly scrubbed and shower head that didn't work properly. the liquid soap at the sink smells horrible. i had to use my own soap."

"This is a very nice hotel. Recommend!"

"Amazing hotel very nice breakfast great location "

"The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary."

"Great location and great breakfast make sure your package includes it"

"Excellent service"

"Very pleased with this hotel, so we came back when we retuened to Almaty. Very clean property. Rooms are beautiful and comfortable, with super clean comfortable bed. Wifi acceptable but could be improved. Front desk was extremely helpful with all needs. In a very nice neighborhood, and is located close to major train station, supermarket, major bus routes into city, and local parks. Will be happy to stay here again in the future."

"Older hotel, but in a good way. Not luxury but comfortable and quiet. good bed and work area and internet. Nice leafy area. 24 hour supermarket and money exchange steps away. Lots of restaurants within a 15 minutes walk. Good breakfast. Pleasant staff that usually included a fluent English speaker."

"Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff. "