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"Cx"

"All staff very helpful and friendly. Nice hotel, very clean. "

"We stayed at Secrets for 5 nights and had the most amazing time. The welcome we received on arrival was attentive, warm & relaxed. Our room was so much better than we’d anticipated - spacious, clean, view to die for. The hotel gifted us a bottle of champagne & some chocolates in our room as we were there to celebrate our anniversary. The hotel was relaxed, clean & easy to navigate. We also had a massage in the spa whilst there and it was one of the best massages either of us had ever experienced. We found ourselves saying multiple times during our trip ‘I’d happily come back here’. We only had a couple issues during our stay. 1. The service we experienced at the Barefoot Grill was not up to the same standard as service across the rest of the hotel. We were standing waiting for a table for 5 minutes without any recognition from the servers that they were aware of us waiting. Then it took a further 5-10 mins to get menus once we were sat down. 2. There was a couple of days where our room wasn’t restocked with water after housekeeping and dirty glasses were left in our room after housekeeping had been. But, the size of those issues (insignificant in relation to the rest of the holiday) shows how hard it was to find fault with the holiday. Thanks to the Secrets Lanzarote team for making our anniversary trip a special one!"

"The apartment was very spacious which could sleep six. The bath was the only thing what let the room down. Nice and quiet and close to the beach shops bars and restaurants"

"Staff are friendly at all times, always happy to help, most staff are bilingual so understand English really well if you’re unable to learn Spanish. Rooms are immaculate and spacious. "

"It was great for the kids, they had a great time in the swimming pool with all the slides. The staff who set up the games and activities for the kids did a great job. "

"Spotlessly clean and well equipped. Friendly and helpful staff. Great location and on site facilities. "

"Barcalo Royal Level was a great resort - the room was spacious, modern, clean and well equipped. THe main hotel areas are very clean and neatly laid out. The communal toilets near restaurant and pool need some repairs, but every other common area was very nice. The restaurants are so good, the amount of food was amazing and the variety was A LOT! I used the Royal Level restaurant for breakfasts as the chefs making the omelettes, pancakes, bagels, french toast, eggs were better than other restaurants. Other meals I used the bigger buffet restaurants which had more choice. I would recommend the resort it lived up to and exceeded my expectations. Some reviews I read before questions the need for Royal Level booking - but I found it near faultless. I would've liked the Olympic Pool to be included (maybe 2 bookings per trip) but I used the main pools which were really good. The cocktails and access to soft drinks & beer were really good. "

"Friendly helpful staff, easy check in and out, reliable wifi. Clean, very well presented, nice food."