Overall Rating: Terrible
My stay at Comfort Inn Sylva - Cullowhee was deeply unsettling due to serious security concerns. Around 2:00 AM, I encountered a homeless man right next to the elevator. The situation left me feeling extremely frightened and unsafe, as there was no hotel staff in sight to address it. Shockingly, when I passed by the same area around 7:00 AM on my way to breakfast, the same individual was still there, sleeping in the guest resting area by the elevator.
This is a major security lapse. Guests should never have to feel violated or unsafe in a hotel, especially when paying for a secure and comfortable stay. The absence of front desk staff during these critical hours only heightened my concern. I strongly urge hotel management to take immediate action to ensure guest safety, including increased security measures and staff availability at all times. Until then, I cannot recommend this property.