2/10 Terrible
Emeli
Traveled with partner
4 February 2025
Disliked: Cleanliness, staff & service, amenities
Disappointing Stay – Only Good Thing Was the Location
We stayed at this hotel for four nights over the long weekend, expecting a special experience since we specifically chose this place to celebrate our anniversary. Unfortunately, the only acknowledgment we received was a small chocolate cake with "Happy Anniversary" written on it—hardly the thoughtful touch we had hoped for.
Housekeeping was another major issue. Our room was consistently cleaned around 4 PM, which was incredibly inconvenient as we would return from exploring the city around that time. The last thing we wanted was to come back to an unclean room or have to leave again while the staff cleaned. It completely disrupted our ability to relax.
The buffet breakfast was also disappointing. I’ve had much better breakfast buffets elsewhere. The food was very average, hygiene standards were questionable, and the waitstaff looked uninterested and unmotivated. The whole experience felt unwelcoming and unprofessional.
The only positive aspect of this hotel was the location. It was within walking distance of Darling Harbour, and just a five-minute walk to the ferry, which made it easy to get to Circular Quay and other areas around the harbour.
Overall, this hotel did not meet expectations. For the price and the reputation, I expected much better service, cleanliness, and attention to detail. I will not be staying here again and would recommend looking for a cleaner, better-managed hotel instead.
Emeli
Stayed 4 nights in Jan 2025