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Shangri-La Suzhou

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Suzhou

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Suzhou

In-room safe, desk, blackout drapes, soundproofing
Exterior detail
Indoor pool
Meeting facility
View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Parking included
  • Spa
  • Housekeeping

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Executive Suite King

Executive Suite King | In-room safe, desk, blackout drapes, soundproofing

Executive Suite King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Separate bedroom
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe King

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Bidet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe Twin

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Bidet
  • 42.0 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King

In-room safe, desk, blackout drapes, soundproofing

Premier King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Bidet
Separate bathtub and shower
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Deluxe King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Bidet
Separate bathtub and shower
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

In-room safe, desk, blackout drapes, soundproofing

Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Bidet
Separate bathtub and shower
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Premier Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Horizon, Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Bidet
Separate bathtub and shower
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Tanglele Family Deluxe Double Bed Room (Dreamy Pink)

In-room safe, desk, blackout drapes, soundproofing

Tanglele Family Deluxe Double Bed Room (Dreamy Pink)

  • Sleeps 2
  • 1 King Bed

View all photos for Super Deluxe Queen Room

In-room safe, desk, blackout drapes, soundproofing

Super Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tangxiaohu Family Horizon Deluxe Room (Double Bed)

Lobby

Tangxiaohu Family Horizon Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (2 Beds)

In-room safe, desk, blackout drapes, soundproofing

Executive Suite (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for City Panorama Suite

In-room safe, desk, blackout drapes, soundproofing

City Panorama Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Happy Birthday Theme Suite Room

In-room safe, desk, blackout drapes, soundproofing

Happy Birthday Theme Suite Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Super Deluxe Room (Double Bed)

In-room safe, desk, blackout drapes, soundproofing

Deluxe Super Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Qiyu Vr Featured Deluxe Double Bed Room

In-room safe, desk, blackout drapes, soundproofing

Qiyu Vr Featured Deluxe Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King Room

In-room safe, desk, blackout drapes, soundproofing

Executive Suite King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Friendly Executive Suite

In-room safe, desk, blackout drapes, soundproofing

Family Friendly Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Deluxe King Room

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Deluxe Twin Room

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment - 3-Bedroom

In-room safe, desk, blackout drapes, soundproofing

Apartment - 3-Bedroom

  • Sleeps 6
  • 1 Queen Bed

View all photos for Family Friendly Super Deluxe Room (Double Bed)

In-room safe, desk, blackout drapes, soundproofing

Family Friendly Super Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Family Room

In-room safe, desk, blackout drapes, soundproofing

Connecting Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 Queen Bed

View all photos for Happy Birthday Theme Room

In-room safe, desk, blackout drapes, soundproofing

Happy Birthday Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Tangxiaohu Family Deluxe Room (Double Bed)

In-room safe, desk, blackout drapes, soundproofing

Tangxiaohu Family Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Qiyu Vr Featured Deluxe Twin Room

In-room safe, desk, blackout drapes, soundproofing

Qiyu Vr Featured Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room (2 Beds)

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Happy Merry Christmas Theme Room

In-room safe, desk, blackout drapes, soundproofing

Happy Merry Christmas Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Hihg Floor Loft Room

Living area | TV

Hihg Floor Loft Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Suzhou Marriott Hotel

Pool
Hot Tub
Spa
Parking included
9.2 out of 10, Wonderful, (190)
The price is SAR 265
SAR 309 total
includes taxes & fees
22 Dec - 23 Dec
Suzhou Marriott Hotel

About the neighborhood

Map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

What's nearby

  • Lingering Garden - 4 min drive
  • Hanshan Temple - 5 min drive
  • Shantang Street - 8 min drive
  • Suzhou Museum - 10 min drive
  • Humble Administrator's Garden - 10 min drive

Getting around

  • Shishanlu Station - 10 min walk
  • Suzhou New District Railway Tram Stop - 22 min drive
  • Wuxi (WUX-Shuofang) - 41 min drive

Restaurants

  • ‪台湾卢记麻辣火锅 - ‬12 min walk
  • ‪多多旺港式茶餐厅 - ‬12 min walk
  • ‪水天堂西餐厅 - ‬5 min walk
  • ‪香宫 - ‬1 min walk
  • ‪向日葵club - ‬6 min walk

About this property

Shangri-La Suzhou

Luxury family-friendly hotel near Lingering Garden
Located close to Shantang Street, Shangri-La Suzhou provides shopping on site, a coffee shop/cafe, and a garden. Take some time to relax at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Free in-room WiFi is available to all guests, along with a playground and an arcade/game room.
Other perks include:
  • An indoor pool and a children's pool
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • An electric car charging station, express check-out, and express check-in
Room features
All 390 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with separate tubs/showers and bidets
  • TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: CNY 128 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Cafe Soo
  • Shang Palace
  • Nishimura

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms - 11

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Does Shangri-La Suzhou have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Shangri-La Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Suzhou?

Self parking and valet parking are free at this property.

What time is check-in at Shangri-La Suzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Suzhou?

Check-out is at noon.

Does Shangri-La Suzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 900 per person applies.

Where is Shangri-La Suzhou located?

This family-friendly Suzhou hotel is located in the business district, 2.1 mi (3.4 km) from Lingering Garden, and within 6 mi (10 km) of Shantang Street and Suzhou University. Suzhou Museum and Humble Administrator's Garden are also within 9 mi (15 km). Shishanlu Station is 10 minutes by foot and Shajinqiao Station is 13 minutes.

Shangri-La Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 166 reviews" "
Rating 8 - Good. 52 out of 166 reviews" "
Rating 6 - Okay. 10 out of 166 reviews" "
Rating 4 - Poor. 3 out of 166 reviews" "
Rating 2 - Terrible. 1 out of 166 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024

4/10 Poor

Sinisa

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024

10/10 Excellent

EK TECK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

xiaoyong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good hotel
Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024

8/10 Good

XIN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very memorable experience
Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023

10/10 Excellent

XIN

Stayed 6 nights in Apr 2023

10/10 Excellent

Adam

Stayed 2 nights in Jun 2022

10/10 Excellent

Khelu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacay
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Stayed 2 nights in Jun 2019

8/10 Good

June

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Stayed 1 night in May 2019

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely suggest this location.
First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
Stayed 3 nights in Mar 2019

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Good Location, comfortable rooms and good breakfast
Stayed 2 nights in Jun 2018

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Good Location, comfortable rooms and good breakfast
Stayed 3 nights in Jun 2018

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is kept very well and is very clean. The staff is also very nice.
Stayed 4 nights in Oct 2018

8/10 Good

Ho Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suzhou experience
Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

CHI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangrila Suzhou
It is good overall. Front desk is very courteous. They are helpful if you need directions. I will stay here again
Stayed 1 night in Jun 2017

8/10 Good

Padraig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhouu
Nice hotel, friendly staff, clean
Stayed 12 nights in May 2017