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Fairmont Yangcheng Lake

5.0 star property
Lakefront hotel with 3 restaurants and a full-service spa

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Photo gallery for Fairmont Yangcheng Lake

Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Indoor pool, outdoor pool
Garden
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Parking included
  • Spa
  • Housekeeping
The current price is SAR 348
SAR 406 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Signature Twin Room, 1 Double Bed, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 1 Double Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont Gold, Deluxe Room, 2 Queen Beds, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Room, 2 Queen Beds, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Premium Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Double Bed, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 1 Double Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Fairmont Gold, Deluxe Room, 1 King Bed, Park View

Fairmont Gold, Deluxe Room, 1 King Bed, Park View | Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Grand Room, 1 Double Bed, Lake View

Fairmont Gold, Grand Room, 1 Double Bed, Lake View | Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Grand Room, 1 Double Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, Multiple Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Suite, Multiple Beds

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Sleeps 3
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Presidential Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 310 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Lake View

Signature Suite, 1 King Bed with Sofa bed, Lake View | Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 1 King Bed with Sofa bed, Lake View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 77 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Park View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Deluxe Twin Room, 2 Double Beds, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Twin Room, 2 Double Beds, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Park View

Deluxe Room, 1 King Bed, Park View | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Deluxe Room, 1 King Bed, Lake View

Premium bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Deluxe Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Lake View

Grand Room, 1 King Bed, Lake View | Premium bedding, Select Comfort beds, minibar, in-room safe

Grand Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
No. 3668 West Ma'anshan Road, Kunshan, Suzhou, Jiangsu, 215300

What's nearby

  • Yangcheng Lake - 1 min walk - 0.1 km
  • Suzhou International Expo Center - 15 min drive - 17.5 km
  • Yuanrong Times Square - 15 min drive - 17.6 km
  • Jinji Lake - 17 min drive - 19.4 km
  • Humble Administrator's Garden - 20 min drive - 23.3 km

Getting around

  • Yangshan South Station - 4 min drive
  • Yixing High-Speed Railway Station - 19 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 104 min drive

Restaurants

  • ‪蟹仙楼 - ‬4 min drive
  • ‪华能蟹庄 - ‬3 min drive
  • ‪渔家灯火 - ‬6 min drive
  • ‪Curve酒吧 - ‬6 min walk
  • ‪颐丰阁 - ‬7 min walk

About this property

Fairmont Yangcheng Lake

Luxury family-friendly hotel near Yangcheng Lake
At Fairmont Yangcheng Lake, you can look forward to free water park access, a terrace, and a coffee shop/cafe. Active travelers can enjoy basketball, fishing, and rock climbing at this hotel. Treat yourself to a massage, hydrotherapy, or a body treatment at Willow Stream, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the 24-hour gym; other things to do include archery and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
You'll also find perks like:
  • An indoor pool and an outdoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor tennis court
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
Room features
All 199 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch LCD TVs with cable channels and DVD players
  • Wardrobes/closets, balconies, and refrigerators

Languages

Chinese (Mandarin), English

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SAR 341 total
includes taxes & fees
16 Mar - 17 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible van parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–noon: CNY 161 for adults and CNY 81 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Yi Feng Court
  • Essence
  • Luwei
  • Curve Bar

Things to do

  • 24-hour fitness center
  • Archery
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free water park access
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Private picnics
  • Rock climbing
  • Sauna
  • Hot tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cribs/infant beds
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space (23670 square feet)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 8 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 36
  • Front entrance ramp
  • Pool access ramp on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 45
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • DVD player
  • iPod dock

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 230.0 per night
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 81 for children
  • Airport shuttle fee: CNY 900 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 900 (one-way), (up to 12 years old)
  • Rollaway bed fee: CNY 230.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Fairmont Yangcheng
Fairmont Yangcheng Hotel
Fairmont Yangcheng Hotel Kunshan Lake
Fairmont Yangcheng Lake Kunshan
Yangcheng
Fairmont Yangcheng Lake Hotel Suzhou
Fairmont Yangcheng Lake Hotel
Fairmont Yangcheng Lake Suzhou
Fairmont Yangcheng Lake
Fairmont Yangcheng Lake Hotel
Fairmont Yangcheng Lake Suzhou
Fairmont Yangcheng Lake Hotel Suzhou

Frequently asked questions

Does Fairmont Yangcheng Lake have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Fairmont Yangcheng Lake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont Yangcheng Lake?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont Yangcheng Lake?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Fairmont Yangcheng Lake?

Check-out is at noon.

Does Fairmont Yangcheng Lake provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 900 per vehicle applies.

Where is Fairmont Yangcheng Lake located?

Located on the waterfront, this family-friendly hotel is steps from Yangcheng Lake and 7.2 mi (11.6 km) from Tinglin Park.

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Fairmont Yangcheng Lake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews
Rating 8 - Good. 9 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
预定是显示含有早餐，入住时告知没有早餐，建议网页和实际要一致，这明显与实际情况不相同。
Stayed 1 night in Aug 2019

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff needs better training
Overall services is not too bad, but not up to Fairmont standard. The hotel is on the lake side with good scenery, but not convenient if you don't drive.
Stayed 2 nights in Dec 2018

10/10 Excellent

vedant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunshan trip
Great hotel. Nice service. Wish was there on a vacation. And wish staff spoke better English
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful experience, my only complaint was it seemed like we were there off-season or something. The outdoor pool and water recreation facilities were closed, not sure why. Everything else was great and I especially enjoyed some wonderful massages. I would definitely recommend.
Stayed 1 night in Apr 2018

10/10 Excellent

minjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
如果我不是住在行政楼层，我会觉得服务还是有瑕疵。
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

SHANGDA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel/Beautiful Location
It is an excellent hotel. The staff were extremely pleasant and helpful. The lakeside location is beautiful. It is just a wonderful place to stay.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Junyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Kunshan!! Location is a bit far from downtown so not so convenient for business trip but perfect for family trip, nice view of lake, service is excellent, food is perfect! nice fitness center & swimming pool, perfect sauna & jacuzzi! Wish they can add nice bar!
This review was submitted before 2018 and has not been verified.

8/10 Good

YI CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店比较好的
总的感觉是酒店是比较好的酒店。周围的附近的饭店比较多的但是水平不高的。酒店附近风景比较好的
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
We went to Suzhou to see old friends and stayed at the lovely Fairmont. We were only there for one night but would love to come back and stay longer.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Yee Kwan Tammy

Liked: Staff & service, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ku Ko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Barbara, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lakeside hotel
This hotel and the staff deserves 5 stars. From the start I was made to feel welcome. The accommodation was spacious and comfortable. Tea and coffee making facilities in the room. I enjoying the honey harvest, and rode one of the hotel bicycles around their park, along the lake shore and through the organic farm. Dinner was excellent. I also had a couple of spa treatments which were very relaxing. Watch out for the 15% service charge. I feel this is the only thing the management should realise is not a good thing. I've stayed in a few good hotels that don't sneak a service charge on top of an already expensive room and other charges. It's unnecessary.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yangcheng FISH farm lake and expensive food
The hotel is beautiful in a scenic location on lakefront. The view of the lake is nice, but the lake itself is nothing but a large fish farm as far as the eyes can see almost the entire lake. Every morning the lake is filled with fishing wooden boats. Room rate during my stay was nice, but food is expensive in the 2 restaurants. Unfortunately there is no nearby walking-distance restaurant to go for dinner. A small cup of Tom Yum soup with 1 shrimp, mussel, and few pieces of squid cost 78RMB while green tea after the meal costs 40RMB. I was stuck at the hotel using the 2 high-priced restaurants for the few nights. I will stay at other hotels next time back in the area.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Raymond, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5 star Hotel with 1 star service
The Hardware is excellent but typically Chinese management. The service do not match up. The cleaning lady would just open the door without knocking. I have been there several time for business and believe their service were better at high season.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

JIAN, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful！
酒店位置不错，农庄和水上公园很大，很有特色。只是湖景大床房空间不够大。服务态度也非常不错。我们全家过了一个开心的周末！
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Nic, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to family
The hotel is near by the Yang Chen lake and the view is beautiful.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Kahou, Hong Kong

Liked: Cleanliness, staff & service, room comfort
lakeside getaway
Hotel location is by the lake, very scenic and good for weekend getaway, especially during the hairy crab season. However, there are quite a few cons. First the hotel is built cheaply. Walls are thin and everytime someone walks by, we could hear them. The A/C seems to come out of the bathroom so no matter how low I set the thermostat, the room is a bit stuffy but the bathroom is freezing. There is not enough F&B space for the size of the hotel. At breakfast, it is complete chaos. people have to sit out in the hallways. Breakfast food is quite bad so I can't imagine why the previous reviews said breakfast selection is good. The worst part is, while not the hotel's fault, there are just way too many people (and they are loud and inconsiderate). At times, I feel like I'm at a Chinese wet market rather than a resort. I wanted to bring my wife to a resort location near Shanghai for her birthday but it just wasn't that pleasant of experience. The only good thing I can say about this hotel is the staff are generally quite nice and friendly, (even if occassionally I run into a staff who has no idea what's going on).
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人很少，很安静
床单有破洞，room service的食品一般般，薯条是温的，藕饼太油腻，健身设施不错！
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort