6/10 Okay
Hetal
23 January 2025
Liked: Amenities
The hotel was not very clean and so many mosquitoes in the reception at the evening.
Plus the service was not good.
I had guests who were going to check in I booked the rooms for them, and one of the staff from reception asks them to pay our morning bill of breakfast, it was unprofessional as I was staying there so I’m supposed to clear before I check out the rooms are on my name.
My guests were just checking in so how come they asked to pay someone else’s bill.
The service is not good they are very unprofessional.
And at night they don’t even answer the phone at the front desk, I had to go downstairs and when we complained they don’t even bother to say Sorry.
Manager should have some training how to behave with the customer and be more polite.
Thank you
Hetal
Stayed 4 nights in Jan 2025