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"Novotel is definitely a great resort for families. It has a ton of amentities including a weekly activity schedule that has something for everyone. Free bicycles, tennis, kayaking, paddle boarding, etc. Always something to do if you'd prefer to stay on resort grounds. The staff are very friendly and are quick to help. I know it's not common outside the US, but tipping the buggy drivers or room cleaners is always appreciated. Negatives Tourists. The amount of families that do not watch their kids, let them run rampant or the amount of adults that act incredibly entitled is astounding. During my 4 days, I witnessed a grown man sitting in the entrance fountain lounging like it was a pool, a woman take a paddleboard that was reserved for another guest and would not return it even after I told her the rental guidelines, a father letting his child walk along the outside border of the infinity pool on the other side of the glass where the drop was about 4 meters. If you go travel to another country that's not your own, please don't be that kind of tourist. "

"Great service and very friendly staff"

"Booked a room with pool access which was a little misleading as the pool which is outside the room is about knee deep. Other than this was lovely hotel very clean, breakfast was amazing so much choice and variety. Hotel has its own stunning private beach too. One of them hotels where you don’t need to leave "

"excellent foh"

"Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!"

"Outstanding stay. The rooms and amenities were great and the staff really goes out of their way to make you feel welcome. Decent variety of food, even if the prices seem high, but reasonable for a resort of this quality. Breakfast buffet was great and had a large selection. Highly recommend staying here "

"Everything about the room, property, and service was wonderful "

"Definitely best in the island! Excellent service which every staffs are friendly and polite. Constantly greetings which is always nice. Super nice concierge and service team. Condition is very good in the room and the whole resorts. Definitely will stay again. Nice breakfast and excellent pool. Only wish the activities will have more slot or space because it’s so easy to get fully booked. "

"OUTSTANDING FRONT DESK STAFF THAT WENT OUT OF IT'S WAY TO BE HELPFUL AND FRIENDLY. "