Our family traveled from Scottsdale Arizona, Kansas City, Wilmington NC, Louisville Ky, Chicago Ill and Asheville NC for first vacation in the Ozarks. The process booking online was easy and the home was beautiful. After multiple flights, driving, we looked forward to bathing to attend our festivities on Friday evening.
Unfortunately, the water was shut off completely throughout the house.
I messaged the owner and contacted VRBO immediately, A letter under the house door from the village of Camden County stating water to be shut off on July 15 if water bill was not paid in full. Since we did not receive response or direction from the owner or VRBO my spouse called Camden County office. The village of Camden County confirmed that multiple attempts verbally and by letter were made by the village to collect on past due water bills.
Sadly, our family had to miss a party event celebrating our sons graduation. Then quickly rearranged several dinners, planned get togethers due to no water in the home.
The owners messaged me in the evening. The water was eventually turned on.