4/10 Poor
Andrea W.
12 July 2024
Great location with drawbacks to be aware of
The location is excellent, and the apartment has potential, but I stayed only 1 of my 3 booked nights for the following reasons. If I had known about these in advance, I would have stayed elsewhere:
1) The check-in process requires that you arrive before 9 p.m., because the key is available at a laundromat that closes at this time. This is a prohibitively short check-in period, & I didn't see it until check-in instructions arrived shortly before my stay (if it's stated in the listing, it's not prominently displayed). I ended up having to take a later train on my arrival day, which would mean getting in at 10 p.m., so I had to come the next day instead.
2) Although the listing stated that a washing machine is available, it was filled with wet & smelly towels when I arrived so I was unable to use it.
3) Only 1 of the 3 windows in the kitchen had a window covering, so it was easy to see into the apartment from the outside at night given that it's on the ground floor. I was staying there alone, & this made the apartment feel less safe.
4) Also unsafe, particularly as a woman traveling alone, was the fact that the building's hallway is completely dark at night, so I had to use my phone's flashlight to get into the apartment. If there were lights in the hallway, these weren't obvious & should have been pointed out in the instructions.
I requested a partial refund due to these combined issues, but it was denied, so the customer service also left a lot to be desired.
Andrea W.
Stayed 3 nights in Jun 2024