2/10 Terrible
Harry
Traveled with partner
11 December 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
WARNING TO GUESTS WITH ALLERGIES
I stayed with my partner for 2 nights in Dec 2024. The hotel was well-presented and the rooms were quiet. Unfortunately, however, the hotel’s restaurant and the service in the courtyard salon (a separate restaurant also offered on-site) were awful.
As I have some serious food allergies we deliberately chose to eat in the hotel (including for breakfast) because the hotel’s restaurants were rated very highly meaning that they would be well-aware of dealing with guests with allergies and other special requests. The prices reflected this reputation and were high for all items. All staff all spoke superb English.
Unfortunately, despite telling staff repeatedly which common allergens I was allergic to on 2 out of the 3 visits to the hotel’s restaurants we were served dishes with nuts and sesame (2 very common allergens) in. Fortunately we recognised the presence of these allergens without consuming any of the food - however staff seemed completely unaware what they were serving and why it was a serious issue. When we raised the problem with staff they were dismissive and refused to take responsibility. This is unacceptable - we stated the allergies at the start of the meal, enquired about the food and actually clarified the allergies with our servers on all visits even ensuring that they wrote down the allergens.
The staff attitudes were negligent and unprofessional - anyone with allergies should avoid VD entirely - it is unsafe!
Harry
Stayed 2 nights in Dec 2024
