I would have given more points to this hotel given that overall the quality is not bad for what they charge, especially when it comes to cleanliness which was very good. The reasons why I have given them 3 stars is because there were a few things that I didn't like. Leaving aside the fact that the hotel is very basic, I still don't understand why they couldn't include some sort of basic soap in the bathroom, I did come prepared based on a review that I had read beforehand mentioning this issue. The second thing I didn't like was that one evening there was not hot water at all. It was about 8 in the evening and I decided to contact reception (located in the pub), the woman who took the call was not sympathetic at all about the situation, she just tried to give a justification by the fact that in the afternoon a large group of tourists had arrived at the hotel and possibly their boiler could not cope with so many people, all at once using hot water. It was only on my second call that evening that she proposed that if the problem continued in the morning, she would give me a new room. To finish, on my way back home I was unpleasantly surprised that on the date of my arrival, Marston's had charged me again for the full amount of my staying after I had paid already by Expedia. A refund was issued in the end.