10/10 Excellent
Matt
14 January 2025
Liked: Cleanliness, staff & service, property conditions & facilities
I'm usually not one to leave a review, however, after my stay here I felt compelled to do so.
I couldn't be more impressed by this property. My room (1 bedroom king suite with gulf view) was impeccably clean and tidy, with a very fresh, modern, and comfortable design.
The pool area was very clean and inviting.
The gym was surprisingly large and exceeded my expectations. It was stocked with more equipment than your average hotel. It was clear that its design was a priority, rather than an afterthought.
The restaurant on site was well above average. The food fresh & tasty, and the staff very accommodating and friendly.
What pushed my experience beyond an enjoyable stay at a well kempt property was the front desk staff. When I initially arrived, Alex checked me in and was fantastic. Very personable, friendly, knowledgeable, and accommodating. Unfortunately, I just had the one experience with her, but it stood out.
Over my stay, I had several interactions with Antonio at the front desk. In a word, he's a superstar. I was absolutely blown away by his service. He went above and beyond anything I ever expected or desired. It was clear he sincerely cared, and it was important to him I had the best possible experience.
It's often attempted by hotels and other customer facing businesses to provide great service. However, the execution rarely meets the intent. Not here. It is blatantly obvious customer service is a top priority here, and its staff truly cares that its delivered
Matt
Stayed 2 nights in Jan 2025
