2/10 Terrible
shawna
Traveled with family
20 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"DISGUSTING ROACH HOTEL. MANAGER WAS HORRIBLY RUDE !
Disgusting. Roaches in a FILTHY Room. *Manager Crystal was the Rudest Person Ive ever encountered in
Customer Service. She told me she was kicking us out of our Room which we had nowhere to go at that point for to 2 Holiday week because I Complained. When we got to room hair was all over the place including the bedding that wasn't even changed from previous occupant.Hair in the Sink & Fridge.Table & chairs in Room was so greasy black it ruined my shirt when I sat down .IAll the racks & Lamps are COVERED in rust. They didn't make the bed for 3rd person before checkin.Husband went to add blanket for her & there was piece of Metal sticking out & he cut his leg. The Manager (Crystal) told me I was no longer a Guest & to leav front desk (though wouldn't let us check out that day) it wasn't check in time. We couldn't not accept the Room as we had nowhere to go die to Holiday. I asked for another CLARION/CHOICE Hotel & she said to get away from HER desk & not ask for a thing remainder of stay.I have photos/video of all of it. The bed sash at bottom looks like it had Semen on it. Bathroom was FILTHY & Toilet not attatched to floor. The area they serve food had ROACHES & dropings on walls.
Entire building reeks of Filth,Trash that's been sitting days & Mold. Told for 9 days if we want cleanTowels to walk them 3 floors to Maids and exchange the 3 Towels we got.1/2 roll of TP for a 9 days stay ? Door handles,frames filthy !
shawna
Stayed 4 nights in Dec 2024