We arrived to check in and nobody was at the office. There was a note to call or text the phone number. I called and got no answer. Then I get a text saying”can I help you”. I told her I need to check in. I provided her my reservation # and she replied with I’m sorry we don’t have any rooms left for you. There we were 19hrs from home and no where to stay. We paid for this room 3 months ago! Then she texts me “I can’t refund your money I don’t have it, call Vrbo”. As we were texting back in forth a couple was coming down the stairs stating how dirty their room was and that they were going to look for a different place to stay. Very shady owners. Do not book with them!