I recently contacted the hotel to speak with the manager, but Miguel informed me that he couldn't disclose the manager's name. After multiple attempts to reach someone at the hotel, with no response, I escalated the issue to corporate. This was the first time in all my travels that I’ve experienced a hotel failing to answer their phone.
To make matters worse, the sink in our room was leaking, leaving water all over the bathroom floor. Without notifying us or requesting permission, the staff entered our room to address the issue. After attempting to fix it, they proceeded to accuse us of lying about the problem. This has been the most disappointing hotel experience I’ve ever encountered.