Shorthand of why we are giving such a low rating. Arrived to crumbs and ants on the floor and 2 inches of dust on furniture. We swept, dusted and called host. Although we messaged twice and called twice, no contact. We went to dinner while waiting for response. Came back, noticed open chip bag, 4 used water bottles, a bra and dust galore under the bed, 2 broken doors, hair all over bathroom floor, kitchen faucet broken, mirrors dirty, empty shampoo/conditioner, no paper towel in kitchen, crumbs under table and in front of fireplace, inside of fridge dirty, grime on fireplace front and tons of ants in bedroom and bathroom. Called vrbo, they called host. Took and sent pics. Told us cleaning crew was on the way. We had to leave for a play. Returned. Nothing done. Called host. One ring then vm (declined our call then said we hung up on them) Finally the owners called and by now its 11:30 p.m. and we have nowhere else to go so the owners did agree to come clean again. They were there til 1:30 a.m. Still ants in bedroom and bathroom. Put gooey stuff on ants which brought them in worse. Offered refund if we left but had nowhere to go at 2 am so we stayed that first night. Had to lay down blankets and towels to get through the night of no sleep. Next day noticed crumbs on deck floor and table also. Wanted to leave cuz ants were worse and the property just wasn't clean. They would NOT refund our money so we financially had to stay. Gave us $85 cleaning fee back.