2/10 Terrible
Warren W., Palmyra, VA
27 October 2024
Liked: Cleanliness
Trip from hell
The first night we could not get the thermostat to cool. Called the owner who said the people the week before said there was a problem too and that they need a new compressor. The new unit was going to be put in the next day so we needed to move. The owner offered us another of her units on the inter coastal. When we went there the unit was not cleaned(trash in kitchen and soiled linens on beds). So she did put us into the hotel near the unit and we were there two nights. Then Milton was coming and we were evacuated 10/9 at 8am til 10/10 5pm and did not know when the evacuation was lifted til 5pm when we had already booked a hotel for the second night not knowing when this would happen. According to the extenuating circumstances policy we should be refunded for the two nights but owner is only refunding us 1 and 1/2 nights. VRBO was nice and sent a “goodwill gesture” as they called it to help us.
Was wanting a relaxing vacation as I am finished my cancer treatments but had a lot of disruption and disappointment.
Warren W.
Stayed 7 nights in Oct 2024