4/10 Poor
Michelle
Traveled with family and small children
17 December 2024
Disliked: Cleanliness, property conditions & facilities
Under renovation which is good because it needs it!! The hallway leading to the pool is very cold! Pool area is old, dirty, trash around pool area that was there for days, moldy around hot tub, broken tiles, very harsh chemicals that lead to painful and itchy red rash on the kids. Breakfast just meh. Waffle mix was out and no one around to replenish. Fire alarm went off 10pm and we all had to evacuate into freezing temps while staff ran around confused. After the fire department showed up it was determined that the elevator motor was smoking. The welcome cookies were not there, front desk lady kept saying she would make them but we checked multiple times and they were never made. The only reason I'm giving it 2 stars is because some of the staff were very friendly. Bathroom smelly and fixtures/bathtub stained. The house keeper was knocking on the door at 9am when check out is at 11 and the kids didnt sleep well from the pool rash that was a bit annoying. There is more i should comment on but i think thats enough.
Michelle
Stayed 2 nights in Dec 2024