4/10 Poor
Alyson S.
1 January 2024
Disliked: Cleanliness
Not a comfortable room
Stayed for NYE, several issues with the room.
- Room was not very clean. I think the cleaning crew did what they could, it just was overall grimy. The carpet was crispy - like it's either really old or needs to be shampood.
- The shower is tiny (which was fine for me but should be mentioned in the ad because it wouldn't work for bigger guests), and the tile is chipping. It just overall was not a comfortable shower experience, it may have been clean but felt grimy be cause the tile is all chipped.
- The internet doesn't work. There is no cable on the TV, so no Internet meant the TV didn't work. We couldn't watch on streaming or on our laptops.
- The bed was uncomfortable. Just felt like an either old or very cheap mattress and pillows. And despite being in the height of winter, they had two thin sheets and a thin comforter with no extra blankets.
- The room is ground level and the shades don't cover the whole window, so any time someone drove I to the parking lot at night, the headlights shine right into the room, which was disruptive to sleep.
- The furnace filter needs to be cleaned or changed. It smelled musty and has a consistent loud clicking sound. This was disruptive to sleep.
- Says 0.4 miles from heavenly. It's 0.6 miles to the main road and 0.8 miles from gondola.
Overall the room was so uncomfortable that we left a day early. I communicated to property manager but did not hear back. Not a good experience. Do not recommend.
Alyson S.
Stayed 3 nights in Dec 2023