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"We didn’t get any clean towels the beds wasn’t made. It said breakfast included went down. There was no food. There was never anybody at the desk even when we rang. The bell will not stay again."

"When we got there The front staff was great and very professional. He greeted us with a positive attitude and a pleasure to talk with . Check in was good and quick. The was clean and the surround area of the motel was very quiet place. Next time I am in Sarnia I will be staying there again. Great place. Thank you."

"Staff very pleasant and helpful , great customer service . "

"Fantastic renovations!"

"Only issue was the heater/fan which is noisy!"

"Incredibly clean "

"It is what it is done well."

"It was a little cold at night and I turned on the heater and it didn’t work "

"The Insignia Hotel is the epitome of superior customer service excellence.. everything from the lovely furnishings, the toiletries, the delicious coffee, the ambiance but, most of all, the exceptional staff who are so warm, accommodating and gracious are why I love every stay and can’t wait to return! I have travelled extensively and this is, by far, my most favourite! That you can pass by the Lobby and they greet you by name is a customer skill that is impressive and so appreciated."