I usually give Holiday Inn Express 5 stars, but this one fell short. The radiator had a broken plastic guard. It would have been noisy anyway, as it appeared the wind was coming in through the vent (I'm guessing, since it was windy and still had air and noise after unplugging it). It eventually settled down, but it got chilly, so I had to use it, and it was still noisy. I peeked at the tub in the morning, and there was a long hair in it (mine is basically crewcut), and it looked like maybe it didn't drain properly. There were small things like not asking if I had IHG rewards, didn't ask how my stay was, etc. Just not what I expect from the chain.