2/10 Terrible
Miguel A.
6 March 2024
Disliked: Cleanliness
WORST EXPERIENCE EVER!! ****DO NOT RENT FROM HERE****
I made the reservation about 3 weeks before my arrival and received a confirmation number. After 5 hrs driving I got to the resort on arrival date around 9pm. To my surprise the front desk told me they did not have a reservation. I showed my VRBO reservation number and the lady told me the host needed to input the reservation into the resort system. I called the phone number listed on the VRBO property page and the lady who picked up told me she will try to input the reservation into the resort systemā¦ SHE HAD 3 WEEKS TO DO THAT. She told me the system could not let it do it because it was past 3pm. I asked they needed to solve the situation but without any sense of guilt, remorse or a will to help she told me she could not do anything. To my surprise, she was not the host of the condo but a manager. I asked for the host phone number and she did not give it to me and gave me an office number. *** I MESSAGED THE HOST, JEFF, 2 TIMES AND HE NEVER RESPONDED*** to this date.
So I was at Snowshoe with 5 kids and no place to stay at 9:30pm. After 1 hr of making calls and working with the front desk of another resort in location, I was able to find something to stay, paying almost 3 times more of what I would have payed if I did not have this HUGE MESS CAUSED BY THE HOST.
After putting a complaint on VRBO, I got reimbursed. However, no apologies, no message from hostā¦ and it cost me 3 times more, which the host did not cover that extra cost.
***DO NOT RENT***
Miguel A.
Stayed 1 night in Feb 2024