All of the staff at the Ritz Residence were super nice and friendly to us - top notch. I was disappointed that the unit was only on the 4th floor, as I read reviews on here that it was on the 21st floor. The listing doesn't specifically indicate which floor, so that would have been helpful to know ahead of time. But, we still enjoyed the view from the 4th floor and the balcony was shaded which was super nice to be able to sit out and enjoy the fresh air without being in the full, hot sun. The unit was quite lovely and enjoyable for us, 2 couples. We brought our snorkel gear and to our pleasant surprise there were numerous rock formations directly off the beach with plenty of fish to see. The private beach with staff to accommodate your needs (chairs, umbrella) was great! We also enjoyed the infinity pool overlooking the beach. We will come back. They do not provide kleenex tissues, so I had to buy that. We brought our own coffee. There is a Publix grocery store across the bridge, short drive.