Wonderful from airport pick up where a fully livered chauffeur waited for us with a very smart limo van to every staff we met in the hotel and the minute where we left and all our baggages were collected for us. The staff was more than helpful, always very smiling, extremely polite and obliging, always trying to help us with the slightest things. Like everyone else, when I booked, I read the bad reviews about this hotel in order to know what to expect in worst case...and I don't understand what these people expected....
I read bad reviews about "flies on fruits" at breakfast....What do you expect, hot country = insect...but I did not notice anything at all. Breakfast takes place in a wonderful open air space with a roof, very attentive staff, lots of food to satisfy European and Asian customers, and best of all with very soothing live music...enchanting ! Much better than an air conditioned restaurant where there would be no insects !
The pool is fantastic and very hot (maybe even too much)...insects in the pool ?..again, this is a tropical country. Did not notice anything but saw every morning 3 staff cleaning the pool with hoover, not just nets for the surface water...
The buggies.... we did not need them even though we were at the far end of the complex, it took only 5 minutes walk in a very pleasant environment to reach reception. Many times, whilst I was walking there, buggies stopped asking me if I wanted a lift. HIGHLY RECOMMANDED FOR THAT PRICE !