I've booked two rooms for three days well in advance, and they told me, that i'll get free one way airpoirt transfer, free breakfast and free dinner. On arrival, there was NO free transfer (must hire a taxi), NO breakfast and NO dinner.
Because I was suspicious about what was offered, I asked Hotels.com, and they assured me that I booked and paid for "all inclusive". In reality, it was quite the opposite...
Beside this, the room was fairly clean, housekeeping was maid daily, A/C worked properly and the water was clean and with good pressure. Room was equipped with refrigerator and kettle.
There were a few mosquitos in the room and 4 or 5 geckos climbing on walls and ceiling.
Hotel is situated in a neglected area, albeit not to far from main attractions that Krong Siem Reap offers.